- Availability of Services, Appointment, Rescheduling and Cancellation
- Information and Documents required
- Equipment and connectivity requirement
- Electronic Payments/ Refunds
- Use of content & Copyright
- Privacy and Security
- Consent for Treatment through Telemedicine Services
- Limitations of liability
- Third party tools
- Prohibited Uses
- Modification of Terms and conditions of service
- General Terms and Conditions
- Fees, Re-scheduling, Cancellation, Refund, Appointments
Information and Documents required:
a. You agree to provide all information required by the Doctors/ Hospital (for registration or consultation) including details such as patient’s and the accompanying adult’s identity, age, email address, phone number, registered ID or any other identification, document establishing the relationship between the adult and the minor patient, consent to avail Tele-Consultation services, clinical history, investigation results/ reports, earlier prescriptions and other any
information as may be deemed appropriate by the Doctors/ Hospital. You agree and understand that tele-consultation would be allowed only if the minor/ child patient is consulting along with an adult whose identity will be fully ascertained by the Doctor/ Hospital. If the information provided by You is inadequate, the Doctors/ Hospital staff may request for additional information to be shared in real time or otherwise.
b. You agree that Doctors/ Hospital staff can ask any questions pertaining to the patient/ patient’s family including, but not limited to, personal, social, financial, mental health so that the Doctors can get a wholistic understanding of the patient which will help in appropriate
diagnosis and provision of appropriate treatment.
c. You are solely responsible for the medical, health and personal information you provide to KKCTH Care. The advice of the doctor will depend upon the information you provide to KKCTH Care.
d. User discretion is advised while submitting/ uploading the patient’s personal and clinical information in KKCTH Care as well as in selecting the doctor for seeking advice related to condition of the patient; this shall include your contact details, patient’s medical history, testing/ investigations results/ reports, prescriptions, card holder name and other relevant details.
e. KKCTH Care services are available only for children and the patient’s parent or legal guardian will be fully responsible for these Terms and Conditions.
f. If the information provided by you is false / deceptive / inaccurate or misleading, KKCTH reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it is advised to submit / upload all relevant and accurate information.
g. The information provided by you, can be retained by KKCTH indefinitely and may be used by for the purpose of services including analysis, research, training and disclosure (where required) to KKCTH’s affiliates, agents and government authorities without revealing your / patient’s identity.
h. You hereby consent for audio-video recording of tele-medicine consult.