Electronic Payments/ Refunds:
a. KKCTH Care offer’s online mode of payment. You may use internet banking or debit/ credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of the Consultation Fees.
b. KKCTH shall not be liable in any manner whatsoever, if incorrect or inaccurate credit/ debit card details are provided by you for making the payment of Consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account.
c. KKCTH shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third-party website and/ or required by law regulation or court order.
d. Refunds may be made in case a request is raised by the user by clicking the cancel button in the user dashboard in KKCTH Care Website or App within the stipulated deadline.
e. Refunds will only be made against genuine and traceable cancellation requests generated by you by clicking on the cancellation button provided in the KKCTH Care user dashboard in your KKCTH Care account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained.
f. Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to refunds@kkcth.org.
g. You have the option to reschedule or cancel an appointment, strictly within the stipulated deadlines.
h. KKCTH reserves the right to modify/ implement a new pricing structure at any time prior to your booking an appointment